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At The Chef Superstore we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: sales@chefsuperstore.co.uk
Alternatively, you can call us on: 01904 412255
Or fax us on: 0871 277 3220
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| What times are you open for business? |
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| How do I open a credit Account Facility? |
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| Is it safe to enter in my credit card details? |
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| What day is delivery due? |
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| Can I get delivery tomorrow? |
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| I may not be available when you try to deliver |
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| Who delivers my order? |
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| What are your Carriage Terms? |
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| Is it in stock? |
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| Can I see a Representative? |
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| Can I have a sample? |
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| If I order more cases, do I get a better price? |
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| Your prices do not seem competitive! |
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| I've had the wrong goods delivered, what should I do? |
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| I am unhappy with the goods you have sent me |
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| The goods you have sent me are damaged |
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| The goods do not seem to be the same as the last time I ordered them |
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| What is your returns policy? |
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| The goods are faulty, what should I do? |
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What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week! Office hours are
9:00am - 5:00pm 6 days; closed Sundays.. |
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How do I open a credit Account Facility? |
| Please complete the form on our Website. Your account will normally be opened in 4-5 working days.” Subject to status”. Should you require goods urgently please contact our Sales Office. Please note that for Sole Traders and Limited Companies which have traded for less than six months we
may not be able to offer a Credit Account Facility, we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis. |
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Is it safe to enter in my credit card details? |
| Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page. |
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What day is delivery due? |
| Following receipt of your order, confirmation of delivery will be forwarded to you. All stock items are available on a 24/48hr delivery schedule. |
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Can I get delivery tomorrow? |
| Please contact our Sales Office who will be pleased to make arrangements. |
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I may not be available when you try to deliver |
| Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods are subject to a further £10.00 delivery charge. |
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Who delivers my order? |
| LYNX, A parcel delivery company. |
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What are your Carriage Terms? |
| Carriage paid terms are:- |
£100 Nett |
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Carriage & Packing £6.99 on lower value orders. |
| Special & Express deliveries will be charged
extra – P.O.A. |
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Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated "to order only" please contact our Sales Office to confirm availability. |
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Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements |
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Can I have a sample? |
| Please contact our Sales Office, who will be pleased to discuss your requirements. |
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If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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Your prices do not seem competitive! |
| We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use. |
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I've had the wrong goods delivered, what should I do? |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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The goods you have sent me are damaged |
| Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited. |
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The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change. |
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What is your returns policy? |
| If goods are unused and in their original packaging we will gladly credit them. Our collection charge is £15.00 or 15% of the value of goods. (whichever is greatest) unfortunately we are unable to do this with special order items, unless they are faulty. |
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The goods are faulty, what should I do? |
| Please contact our Sales Office to make arrangements for repair/replacement. |
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Chef superstore in York is a company that specialises in catering supplies,
restaurant supplies, bar supplies and glassware .
Our catering supplies includes superb crockery, plates, cups and saucers and
square plates oval plates and we specialise in restaurant supplies.
As one of the main catering supplies companies in Yorkshire we are proud of
our ranges of oven to table wear chef supplies, chef knives, kitchen supplies,
kitchen equipment including whisks, ladles, gastronorms, frying pans non stick
frying pans black iron frying pans and a huge range of stock pots, stew pans
saucepans and everything needed for a catering kitchen.
People in Yorkshire looking for catering supplies or a catering supplier who
provides cutlery, crockery, plates frying pans and cookware have been very happy
with the quality of products from the chef superstore.
Our nationwide delivery of square plates oval plates crockery cutlery and
catering supplies has a superb reputation.
Tony, MD and ex chef, is always on hand to offer advice on crockery, plates,
square plates, frying pans, black iron frying pans, cutlery and cookware.
He is very knowledgeable on all aspects of Schonwald crockery Royal Genware
crockery various plates including square plates, oval plates, cutlery and frying
pans throughout Yorkshire. So as a catering supplies in Yorkshire company it is
a good idea to talk to us about frying pans, square plates, oval plates,
crockery, cutlery kitchen supplies chef supplies.